45%

500 of the 1117 public-facing services in the GC Service Inventory are online from end-to-end.

Departments and agencies

Department name Services available end-to-end online Services not available end-to-end-online Percentage
Administrative Tribunals Support Service of Canada 3 1 75%
Agriculture and Agri-Food Canada 9 25 26%
Atlantic Canada Opportunities Agency 2 2 50%
Canada Border Services Agency 9 32 22%
Canada Economic Development for Quebec Regions 0 2 0%
Canada Energy Regulator 0 15 0%
Canada Revenue Agency 10 13 43%
Canadian Food Inspection Agency 4 4 50%
Canadian Grain Commission 2 11 15%
Canadian Heritage 0 25 0%
Canadian Human Rights Commission 1 1 50%
Canadian Institutes of Health Research 1 4 20%
Canadian Intergovernmental Conference Secretariat 0 2 0%
Canadian Northern Economic Development Agency 1 1 50%
Canadian Nuclear Safety Commission 6 0 100%
Canadian Radio-television and Telecommunications Commission 2 1 67%
Canadian Space Agency 3 7 30%
Canadian Transportation Agency 0 6 0%
Civilian Review and Complaints Commission for the RCMP 3 0 100%
Copyright Board Canada 0 2 0%
Correctional Service Canada 1 1 50%
Courts Administration Service 0 1 0%
Crown-Indigenous Relations and Northern Affairs Canada 22 6 79%
Department of Finance Canada 0 2 0%
Department of Justice Canada 1 6 14%
Employment and Social Development Canada 12 16 43%
Environment and Climate Change Canada 13 29 31%
Farm Products Council of Canada 0 3 0%
Federal Economic Development Agency for Southern Ontario (FedDev Ontario) 0 2 0%
Financial Consumer Agency of Canada 0 2 0%
Financial Transactions and Reports Analysis Centre of Canada 1 4 20%
Fisheries and Oceans Canada 47 16 75%
Global Affairs Canada 12 10 55%
Health Canada 40 32 56%
Immigration and Refugee Board of Canada 1 4 20%
Immigration, Refugees and Citizenship Canada 21 51 29%
Impact Assessment Agency of Canada 8 3 73%
Indigenous Services Canada 57 30 66%
Infrastructure Canada 10 1 91%
Innovation, Science and Economic Development Canada 20 26 43%
Invest in Canada Hub 0 3 0%
Library and Archives Canada 0 6 0%
Military Police Complaints Commission of Canada 0 2 0%
National Defence 5 4 56%
National Film Board 1 1 50%
National Research Council Canada 6 7 46%
National Security and Intelligence Review Agency Secretariat 1 0 100%
Natural Resources Canada 22 8 73%
Natural Sciences and Engineering Research Council of Canada 6 0 100%
Office of the Commissioner for Federal Judicial Affairs Canada 1 1 50%
Office of the Superintendent of Financial Institutions Canada 3 3 50%
Parks Canada 0 11 0%
Parole Board of Canada 3 6 33%
Patented Medicine Prices Review Board Canada 1 0 100%
Polar Knowledge Canada 0 2 0%
Privy Council Office 5 0 100%
Public Health Agency of Canada 7 5 58%
Public Safety Canada 0 50 0%
Public Service Commission of Canada 9 2 82%
Public Services and Procurement Canada 9 8 53%
Royal Canadian Mounted Police 10 6 63%
Social Sciences and Humanities Research Council of Canada 6 0 100%
Statistics Canada 21 1 95%
The Correctional Investigator Canada 0 2 0%
The National Battlefields Commission 6 0 100%
Transport Canada 32 68 32%
Transportation Safety Board of Canada 0 4 0%
Treasury Board of Canada Secretariat 6 2 75%
Veterans Affairs Canada 16 11 59%
Veterans Review and Appeal Board 0 1 0%
Western Economic Diversification Canada 2 1 67%
Women and Gender Equality Canada 0 3 0%
Department name Services available end-to-end online Services not available end-to-end-online Percentage

Methodology

In 2020, the federal Treasury Board Secretariat published an open data set of Government of Canada services. This service inventory includes entries from more than 70 federal departments and agencies. Each entry includes a description of the service, which program and department it is part of, a website URL for the service if it exists, and details on what elements of the service are available online.

What are “online end-to-end services”?

Services that are available online “end-to-end” are services that can be fully completed via the internet from start to finish, without requiring any in-person, mail, phone, or fax-based interactions.

Online end-to-end services are useful because they can be completed any time of day, from home, from work, or on the road. They’re particularly useful to vulnerable or isolated communities who might not be able to access in-person services, and they’re typically faster to complete than mail, phone, or fax-based services.

In 2018, the Digital Industries Economic Strategy Table recommended that the Government of Canada “Digitize all public-facing government services so they are accessible by web and mobile phone and available behind a unified login system by 2025.”

About this analysis

This website uses the GC Service Inventory data set to indicate how many federal government services are available online end-to-end. The complete data set includes entries from 2017-2018, 2018-2019, and 2019-2020. This website uses the 2019-2020 data since it’s the most recent. The service inventory also includes some internal-facing services (or enterprise services provided by a department to other departments). Only public-facing services are included in the analysis here.

For each service, the GC Service Inventory includes six categories related to online interactions (registering online, authenticating online, applying for the service online, being informed of a decision online, being issued documentation online, and providing feedback online). Not all categories are applicable to each service, and so for each of the six categories, a service can have a value of “yes”, “no”, or “not applicable”.

In the analysis on this website, services are considered online end-to-end if each of the six categories are either “yes” or “not applicable”. (A service with at least one category of “no” is considered not online end-to-end.)

Entries for each service include links to the Open Government Service Inventory website, where you can read more about each service and see related performance data.

Missing or incorrect data

Data in the GC Service Inventory is self-reported by departments. If services are missing or include incorrect details, these might be corrected in future updates to the service inventory. For questions about the inventory, you can email the TBS service inventory team.

If you notice an error for a specific service, you can click the “Suggest a correction” button displayed on that page. Note that changes suggested here won’t be reflected in the official GC Service Inventory.

About this project

This is a volunteer project from Ottawa Civic Tech. It is not an official Government of Canada website.

Learn more about it was built by visiting the GitHub repository.

Back to the list of departments and agencies